All purchases on JUSTZONE are digital goods delivered to the game server instantly. Please read this policy carefully before buying.
1. All sales are final
All products in our store are digital goods and services (in-game items, blueprints, creatures, kits, commands and subscriptions), delivered automatically and instantly to the game account (EOS ID) linked to your profile. Because of the nature of digital products, all purchases are final. We do not provide monetary refunds. At checkout you explicitly confirm that digital items are delivered instantly and cannot be returned once delivered.
2. What we can do instead
We do not return money, but if something goes wrong through our fault we will make it right with:
- re-delivery of the item to your account; or
- store credit (bonuses) of equal value that you can spend on any future order.
3. Delivery problems on our side
If a purchase was charged but not delivered, or delivery failed due to a technical error on our side, contact us - we will re-deliver the item or add equivalent bonuses to your account.
4. Wrong purchase / wrong cluster
If you bought on the wrong cluster or by mistake, contact us via Discord → Tickets within 24 hours. We may be able to transfer your items to the correct cluster - this is not guaranteed and is handled case by case. No money is returned.
5. No compensation for bans
No refunds, bonuses or compensation are provided if your account is banned or restricted on the game, server or website for any reason, including violations of the rules or Terms of Service. Items already delivered to a banned account are not compensated.
6. Subscriptions
Subscriptions renew automatically every month until cancelled. You can cancel anytime; your perks stay active until the end of the period you already paid for, and the subscription will not renew afterwards. Already-paid periods are not refunded.
7. Bonuses & promo codes
Bonuses are internal store credit (1 bonus = €1) that can only be spent on orders. They cannot be exchanged for money or withdrawn. Bonuses spent on an order that is later reversed are returned as bonuses.
8. Chargebacks
If something is wrong with your order, contact us first - almost every issue is solved with a re-delivery or bonuses. Opening a chargeback on a legitimately paid and delivered order is treated as a bad-faith action; we keep technical proof of each purchase and delivery and provide it to the payment provider. While a dispute is open, or after a confirmed abusive chargeback, we may suspend your account and access to previously purchased items.
9. Contact us
Questions about refunds or help with an order - via Discord → Tickets:
Discord → Tickets